Questions About Personal Du'a Videos from Al-Aqsa
How long does it take to receive my du'a video?
Most personal du'a videos are delivered by email within 48–72 hours. During busy religious periods like Ramadan or Hajj season, delivery may take up to 5 days.
Can I request a du'a for someone else?
Yes, you can request prayers for family members, friends, or anyone you'd like to bless. Many customers order du'a videos as gifts for loved ones on special occasions like Eid, weddings, or during illness.
What format are the videos in?
Videos are delivered in MP4 format, compatible with all devices including smartphones, tablets, computers, and smart TVs. The file size is optimized for easy sharing via WhatsApp, email, or social media.
Is there a limit to how many du'as I can request?
No, you can request as many prayers as you like. Each request is treated with individual care and devotion. Many customers order multiple videos for different family members or for various intentions.
What exactly will I receive?
The du'a is made for you by name at Al-Aqsa Mosque, and a video of the du'a is sent to your email, usually within 48-72 hours. We do not promise any particular result; answering is with Allah alone. Learn more about how we handle requests
Can I download the video to keep forever?
Yes, once received, the video is yours to keep and cherish indefinitely. We recommend downloading and backing up your video. The download link remains active for 30 days.
What types of du'a can I request?
You can request du'a for health and healing, family protection, success in work or studies, marriage and relationships, children and fertility, rizq (sustenance), forgiveness, guidance, or any personal intention.
Is my prayer request private and confidential?
Yes. Your name and request details are used only to carry out your request, and all data is handled according to our privacy policy.
How is the video delivered?
Videos are delivered via a secure download link sent to your email. You'll receive an email notification when your personal du'a video is ready with instructions on how to download.
Can I share the video on social media?
Yes, the video is yours to share. Many customers share their du'a videos to inspire friends and family. However, we ask that you respect the sacred nature of the prayer when sharing.
What makes Al-Aqsa Mosque special for prayers?
Al-Aqsa Mosque is the first Qibla in Islam, the third of the three mosques to which travel is recommended (Bukhari, Muslim), and the destination of the Prophet's ﷺ Night Journey.
Do you offer refunds?
Yes, we have a refund policy. If there are technical issues with your video or service problems, please contact us within 7 days. Refunds are processed on a case-by-case basis. Contact usfor refund requests.
Can I request a du'a in Arabic even if I don't speak Arabic?
Yes, many of our customers request du'as in Arabic regardless of their language. You can specify if you want the prayer in Arabic or English, or both languages.
What happens if there's a delay in delivery?
If there are unexpected delays, we'll notify you via email. During high-demand periods, delivery may take up to 5 days instead of the usual 48-72 hours. Contact usif you have concerns.
Is this service available worldwide?
Yes, we serve Muslims worldwide. No matter where you are located, you can receive a personal prayer video delivered to your email.